Privacy and Cookie Policies

Privacy Policy

Updated: May 2018

Nest ("we", "us", "our", "the company") are committed to protecting and respecting your privacy.

This policy, together with our Cookie Policy and our Terms and Conditions of use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully as this Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. If you do not agree with our policy or principles, as applicable to you, please discontinue your use of this site.

We update this policy from time to time so please review this policy regularly.

Information we collect

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site nestgifts.co.uk;
• Information provided voluntarily by you. For example, when you register for information or make a purchase;
• Information that you provide when you communicate with us by any means e.g. by telephone, email, Facebook, Instagram etc;

The information stated above could include your name, email address, telephone number, invoice and/or delivery address and product selections.

• Details of transactions you carry out through our site and of the fulfilment of your orders;
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We do not store cardholder data. All card transactions are carried out using a redirect model, via SagePay, to process payments securely.

Nest is PCI DSS (Payment Card Industry Data Security Standard) compliant.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Storing your personal data

We will only retain your Personal Data for as long as is necessary for the purpose for which it was collected and to comply with our legal and contractual obligation.

At the end of the retention period, your Personal Data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. This could be, for example, if an order is placed for delivery to the U.S. then data from the delivery address will be transferred to the U.S. postal service in order for them to deliver the goods ordered. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Uses made of the information

We use information held about you in the following ways:

• to ensure that content from our site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to carry out our obligations arising from any contracts or agreements entered into between you and us;
• to allow you to participate in interactive features of our service, when you choose to do so; and
• to notify you about changes to our service.

We may also use your data to provide you with information about goods and services from us, and we may contact you about these via e-mail but only if you have consented to this by subscribing to our mailing list.

We will never share, sell or rent your information to third parties for their use for email marketing, and you will always be able to unsubscribe from our mailing list from any marketing email we send to you.

Disclosure of your information

We may share your Personal Data with trusted 3rd parties who perform services on our behalf, however these companies are prohibited from using your Personal Data for purposes other than those clearly defined by us or required by law. We provide only the data they need to perform their specific services.

Examples of third parties we work with are:

• IT companies who support our website and other business systems.
• Operational companies such as Royal Mail or other delivery companies.
• Companies who help us manage our marketing communications with you i.e. Mailchimp.
• Google Analytics captures tracking information which helps us understand the way our customers navigate their way around our website. This tracking information is anonymised and is based on your acceptance of cookies on our website. See our Cookie Policy for more detail.
• Facebook, Instagram, Twitter, or other social media, to manage our social media interactions with you.

For these third party providers we recommend that you read their Privacy Policies so you can understand the manner in which your personal information will be handled by these providers.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to other third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Nest or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own Privacy Policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

As a data subject, you have a number of statutory rights around control and access to your personal data. Subject to certain conditions, and in certain circumstances, you have the right to:

• request access to your Personal Data - this is usually known as making a data subject access request and it enables you to receive a copy of your Personal Data to check that we are lawfully processing it. If you make a subject access request we will:
  • give you a description of the Personal Data;
  • tell you why we are storing/processing it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form
• request rectification of your Personal Data - this enables you to have any inaccurate or incomplete Personal Data we hold about you corrected
• request the erasure of your Personal Data - this enables you to ask us to delete or remove your Personal Data where it's no longer required in relation to the purpose for which it was originally collected
• restrict the processing of your Personal Data - this enables you to ask us to suspend the processing of your Personal Data, e.g. if you want us to verify its accuracy
• object to the processing of your Personal Data - this enables you to ask us to stop processing your Personal Data where we are relying on the legitimate interests of the business, as our legal basis for processing and there is something relating to your particular situation which makes you decide to object to processing on this ground
• data portability - this gives you the right to request the transfer of your Personal Data to another party so that you can reuse for your own purposes
• removal of consent - if you have previously consented to us using your Personal Data for marketing purposes, you may change your mind at any time.

If you wish to control or access your Personal Data, in any of the ways stated above, please send your request to the Data Controller by emailing hello@nestgifts.co.uk, or in writing to:

Data Controller,
Nest,
43 Francis Street,
Leicester,
LE2 2BE

We will respond within a month of receiving requests for access. This period may be extended for particularly complex requests.

We reserve the right to withhold Personal Data if disclosing it would 'adversely affect the rights and freedoms of others'.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and dated accordingly.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at hello@nestgifts.co.uk